Enquiry Follow-Up Starter Pack: The Academy (theacademy.ie)
Version 1, 2 October 2026. Free to use and share. No signup needed.

Tutorial: https://theacademy.ie/tutorials/automate-customer-enquiries/

What's inside
- enquiry-tracker.xlsx: the tracker, with 12 made-up example rows, dropdowns and a "Needs attention" column. Opens in Excel, LibreOffice, or Google Sheets (File > Import).
- sample-enquiries.csv: the same 12 made-up enquiries, including the customer's message, for practising.
- reply-playbook-template.md: a blank one-page playbook to fill in for your business.
- reply-playbook-harbour-example.md: a filled-in example for a made-up business.
- reply-prompt.txt: the prompt we use to draft replies from the playbook.
- reply-checklist.md: what to check before you send any AI-drafted reply.
- manual-first-checklist.md: when (and whether) to automate.

All example data is fictional. Harbour Home Services Ltd and everyone in it are made up, and all email addresses use example.com.
Please don't paste real customer data into an AI tool unless your business has decided that's OK and the account is set up for it.
