The Academy - Design Training and Education in Ireland - Learn UX, Design Research, Service Design, Design Thinking, Ethnography, Anthropological skills with the world's best practitioners

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Customer Journey Mapping Essentials / Belfast

When: February 21 2020
Where: Bullit Hotel, 40a Church Ln, Belfast BT1 4QN, United Kingdom

We’re delighted to bring our high-energy full-day workshop to Belfast following a sold-out workshop at Belfast Design Week 2019. We’ll jump into some introductory work on journey maps, research personas and system maps and more!

€200.00 – €260.00 Close

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[Sold out] Insights to Action – Design Research + Service Design / Dublin

When: January 20 & January 21 2020
Where: The Richmond, Smithfield, Dublin 7, Ireland

In this 2-day workshop, you will work closely with Gerry Scullion and Marc Stickdorn to learn about ethnographic thinking to uncover true human-behavioural insights. In the second part of the workshop, we will examine service design blueprinting.

€750.00 Close

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[Sold out] Customer Journey Mapping Essentials – Belfast Design Week

When: November 4th 2019
Where: Bullit Hotel, 40a Church Ln, Belfast BT1 4QN, United Kingdom

As part of Belfast Design week, we’re delighted to bring our high-energy half-day workshop to Belfast. We’ll jump into some introductory work on journey maps, research personas and system maps and more!

€112.00 Close

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User Experience Essentials

When: October 31st and November 1st 2019
Where: Dublin City Centre

During this two-day workshop, we will cover off the essentials of user experience, that covers off the key stages of a UX mindset of Research, Concepting, Validation and Release.

€475.00 – €950.00 Close

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[Sold out] Customer Journey Mapping Essentials

When: September 17th 2019
Where: WeWork, Charlemont, Dublin 2, Ireland

During this one-day workshop, we’ll jump into some intermediate work on journey maps, personas and system maps and much more.

€250.00 Close

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[Sold out] An introduction to Service Design with Customer Journey Mapping

When: April 26, 2019
Where: Dogpatch Labs, CHQ Building, Dublin 1, Ireland

During this one-day workshop, we’ll jump into some intermediate work on journey maps, personas and system maps and much more.

€250.00 Close

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Kind words from our happy customers

I really enjoyed my course and found the information to be really valuable to my work in both improving Dublin City Council’s services, and also clearly explaining the reasons for the need to make those changes. Highly recommended!

Shane Waring – Dublin City Council BETA

“A truly brilliant workshop – great fun, immediate learnings and a brilliant tutorial on how to use Smaply using real-life examples from Gerry and Marc throughout the day! Invaluable to anyone in CX/UX line of work or anyone with a customer-focused job”

Charlie O’Regan – UX Designer – Bank of Ireland

Learn why The Academy is your perfect training partner

The Academy has access to some of the worlds finest Design and Innovation practitioners. We offer public and also private training, from anywhere between 8 people all the way up to 50 people.

Why choose The Academy

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